Frequently Asked Questions

Orders are processed within 1-2 business days. Standard shipping across the continental United States typically arrives within 3-7 business days. Express delivery options are available at checkout forfaster service. Each piece is carefully packaged to ensure it arrives safely and in excellent condition.

We offer a 30-day return window for most items. Pieces must be in original condition with minimal use. Custom or made-to-order furniture is final sale. Return shipping is the responsibility of the customer unless the item arrives damaged or defective.

Our sofas feature sustainably sourced hardwood frames, high-density foam cushioning, and premium upholstery options including performance linen, bouclé, and Italian leather. All materials are selected for durability and comfort in real living spaces.

Regular vacuuming with a soft brush attachment is recommended. For spills, blot immediately with a clean cloth. Most fabrics can be spot-cleaned with mild soap and water. Leather pieces benefit from occasional conditioning. Detailed upholstery care guides are included with each order.

Yes. Every product page includes detailed dimensions—height, width, depth, and seat height. We also provide scale drawings and room visualizations to help you assess fit. If you need additional measurements, our team is available to assist.

Most pieces require minimal assembly—typically attaching legs or connecting modular sections. Clear instructions and necessary hardware are included. White glove delivery includes full assembly and packaging removal for an additional fee.

Our furniture is built for everyday use. Frames are constructed from kiln-dried hardwood with reinforced joinery. Cushions use high-resilience foam that maintains shape over time. Fabrics are tested for abrasion resistance and colorfastness. We stand behind our craftsmanship with a limited warranty.

Yes. We offer complimentary fabric and finish samples to help you make confident decisions. Order up to 5 samples at a time through our website. Samples typically arrive within 3-5 business days.

Custom pieces typically take 6-10 weeks from order confirmation. This allows our artisans to craft each piece with care. You'll receive production updates throughout the process and delivery scheduling once your piece is complete.

Orders can be modified or cancelled within 24 hours of placement. Once production begins, changes are not possible. Contact our team immediately if you need to make adjustments.